There is not much the airlines can do when it comes to      (  ).

• A、making sure. the departures are not delayed
• B、the efficient handing procedure
• C、speeding up customs procedure
• D、the improvement of the condition of waiting lounges

The following are all mentioned as reasons why the airlines are having a hard time EXCEPT that     .(  )

• A、the tourist industry is experiencing an all-time low
• B、there is no increase in the number of passengers
• C、there are more seats on the planes than needed
• D、the competition between airlines is strong

A. It goes like this,"A man without a smiling face must not open a shop.”

B. As luck would have it ,she sat down next t a gentleman who was more than a little distraught about the long wait for service.

C. Just what you and I would do,of course ;the smiled back at the baby.

D. No one was talking to anyone else, and all were probably thinking of a dozen other things they would rather be doing than“wasting time" sitting in that office.

E. Your smile brightens the lives of all who see it.

F. So, naturally.we are glad to see them.